I don't think that we often realize the power of patience, a kind word, a smile. We often underestimate how powerful treating every person as if they are just like you, without any assessment of rank or status can be. We had a moment of restored humanity today at the local bank. Yep, our itty bitty town has an itty bitty bank, the size of a small trailer. We had to have some papers signed for our mortgage company in front of a notary. It was a very nice office, but a bit awkward, as the only place to sit when we first got there was a few feet away from the desk where another couple was opening a checking account.
The lady that helped us was amazing. We only went for a notary signature, but she looked at our paperwork, advised us, answered questions, and went far above and beyond what would be expected. The most awesome part is that she treated us like human beings, understanding that anyone can have hard times. The cost for all of this - zero. I can't believe we got the best customer service ever in our little bitty town. I think that I am going to bake her some cookies one day next week, just to say thank you.